Refund policy

All Sales Are Final

At Echo Specs, we are committed to providing high-quality eyewear products. Due to the personal nature of eyewear and hygiene considerations, all sales are final. We do not accept returns or offer refunds on any purchases.

Quality Assurance

We carefully inspect all products before dispatch to ensure they meet our quality standards. We encourage customers to review product descriptions, specifications, and images carefully before making a purchase.

Defective or Damaged Items

While we do not offer returns or refunds, we stand behind the quality of our products. If you receive an item that is defective or damaged during shipping, please contact us within 7 days of delivery at echospecs@gmail.com with photographic evidence. We will assess each case individually and may offer a replacement at our discretion.

Contact Us

If you have any questions about this policy, please contact us at echospecs@gmail.com before making your purchase.

Note: While this policy is clear, be aware that UK consumer law provides certain statutory rights that cannot be waived (such as the right to return faulty goods). You may want to consult with a legal professional to ensure your policy complies with UK Consumer Rights Act 2015, especially regarding faulty or misdescribed items.